Cake That! Terms and Conditions
| By paying the $50 non refundable booking fee- you agree to the following terms and conditions:. |
| Each cake quote is valid for 14 days from date of issue |
| 50% of the total price is to be paid 6 weeks prior to your event. |
| Full payment is due 7days prior. |
| Payment can be made by Cash. Cheque, Money Order or Direct deposit. |
| Cancellations within 12 weeks of the event date forfeit all previous payments. |
| Date Changes must be submitted in writing, and the new date is subject to my availability. |
| Date Changes must also be within 12 months of the original quote date. Changes to a date after this period will be subject to availability and booking. A new Quote will be issued- reflecting the pricing for the new date booked. |
| For postponement of dates- 50% Payment of cake is due by original booking date. |
| Any changes to the original order are subject to viability and quote review. |
| Your initial consultation is Free of Charge. Additional consultations may incur a fee. |
| Final Numbers are Due 10 days prior to your event. In the event that you do not notify me of your final numbers, the numbers provided on the original quote will be used to determine your cake size, and costing. |
| Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records. |
Set Up and Delivery
| Set up and delivery within 10km drive* CBD is offered free of charge when: |
| Order is $300 or more- not including flowers or embellishments |
| Free parking is available whilst delivering the cake- up to 30 minutes |
| Easy access to the venue is provided- eg. Close parking, lift access to higher levels |
| Cake table is level, stable, clothed and ready for cake placement |
| The room is a suitable temperature for your cake- Air conditioning is best |
| Cakes are able to be delivered at anytime between 8am and 4pm Monday to Saturday- Late and Sunday deliveries WILL incur a surcharge. |
| You are welcome to collect your cake- Monday- Saturday by arrangement. Collection of cakes on Saturdays is Usually restricted to before 11am. |
| Whilst all due care is taken when boxing your cake, Cakes transported by you are done so at your own risk. |
Supplying your own fresh flowers
| You are welcome to supply your own fresh flowers on the condition that: |
| They are individually wired and taped; pre clustered or set in an invisible oasis block. |
| Flowers must be delivered to the reception venue by the time specified on your order on the event day- or to myself – at a mutually suitable time. |
| You are responsible for ordering the correct amount/size of flowers through your florist. Damaged, bruised or poor Quality blooms supplied by you are your responsibility. |
| In the event that flowers ordered through me are unavailable, a suitable substitute will be offered. |
| Please don’t hesitate to call me or to pass on my details to your florist if you have any questions. |
Cake Stand Hire
| Cake stand Hire is offered Free of Charge for all cupcake orders over 50 cupcakes. You may hire or purchase a custom made stand for all orders under 50 cupcakes. |
| There is a $150 Security Bond required for the use of a cake stand. The cake stand bond is refunded in the method it is received. (Cash Preferred) |
| The cake stand MUST be returned within 3 days of your event. Please call me to arrange a mutually suitable return time. |
| The cake stand is to be returned- as is. There is no need to wash the stand before you return it. In the event the stand is exceptionally dirty, it may be wiped with a damp soft cloth. At no time is the stand to be placed into a dishwasher, or have a scourer used on it. |
| Any damages to the stand will result in the bond being forfeited. |
| Late return of the stand (without consent) will result in the loss of bond. |
| Failure to return the stand will be regarded as theft. |
| Any damage must be reported immediately- so that all efforts can be made to have the stand repaired. |
| The cake stand is only to be used for the cakes supplied. At no time are heavy ornaments, hot lights (including tea lights) or larger cakes to be placed onto the stand. |
| Use of the Cake stand is restricted to SEQ. The stand may be transported to areas outside SEQ with prior arrangement. |
| Any decorations applied to the stand must be removed (including residue) before its return. |
Cake Design
| Your cakes design is outlined in your official PDF order. Please contact me ASAP with any corrections that may need to be made. |
| Where possible, a picture of your chosen design will be attached to your order for both of our reference. |
| Design changes will be subject to viability and quote review. |
| If you choose to supply your own ribbons, or decorations, they must be suitable for your cake- e.g. enough ribbon, correct thickness, fabric suitability for the design etc… |
| Any figurines supplied for your cake, must be able to be easily attached to the top tier of your cake- preferably being able to stand alone, or with the aide of inbuilt supports. |
| All items supplied for your cake, must be clearly marked with your surnames and wedding date. |
| Any items which do not meet hygiene and safety requirement will be unable to be used. |
Thank you for choosing Cake That!
I look forward to creating a spectacular cake for your Special occasion.
*10km distance is determined by the distance from the GPO to the venue using whereis.